Shipping Policy
Shipping Regions
We ship worldwide to locations where shipping services are available. We offer free shipping to the following regions:
- United States & Canada – Free Shipping
- All other international destinations – Shipping costs are calculated at checkout based on third-party carrier rates
If your country is not listed, shipping options may still be available. Please check at checkout or contact us at quinphilipp@gmail.com
Processing & Delivery Times
- Orders placed before 12 PM on a business day are dispatched the next business day.
- During high-volume periods or holidays, processing may take slightly longer.
- Estimated delivery times vary by destination and carrier and will be displayed at checkout.
- For orders within North America, delivery typically takes 3–5 business days after dispatch.
- Expedited delivery options are not available at this time.
Shipping Costs & Fees
- Free shipping applies to select regions (see above).
- All other regions will have shipping rates calculated at checkout based on package size, weight, and destination.
- Customers are responsible for any customs duties and taxes imposed by their country.
Carriers & Tracking
- We ship using UPS, DHL, and FedEx.
- A tracking number will be emailed to you once your order has shipped.
Lost, Stolen, or Damaged Shipments
- We take full responsibility for all packages sent to our customers. If a package is lost or stolen, we will do our best to retrieve it and, in the worst case, send you a replacement.
- In some cases, we may ask you to file a claim directly with the shipping carrier.
- If your package is marked as "delivered" but you did not receive it, please contact the carrier first, then reach out to us at quinphilipp@gmail.com
Returned to Sender Packages
- If a package is returned due to an incorrect or incomplete address, we will attempt to contact you for corrections.
- If reshipping is not possible, a refund will be issued for the item only. Shipping costs are non-refundable.
Changes & Cancellations
- Because we dispatch quickly, orders can only be canceled or modified before they ship. Please email us as soon as possible, ideally on the same day you placed your order.
- Once your order has shipped, we can't cancel or change it, but you're welcome to return it under our Return Policy below.
Return Policy
Eligibility for Returns
- Returns are accepted within 30 days of delivery.
- Items must be unused, in original condition, and in the original packaging.
How to Return an Item
- Email quinphilipp@gmail.com with your order number.
- We will send you return instructions and a shipping label.
- Ship the item back using a trackable shipping method.
Return Shipping Costs
- Returns are free for customers in the US & Canada. We cover the cost of the return shipping label.
Refunds
- Once your return is received and inspected, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method.
Exchanges
- If you need a different item, follow the return process above and place a new order for the replacement.
Defective or Damaged Items
- If your item arrives damaged or defective, contact us within 7 days of delivery at quinphilipp@gmail.com
- Please include photos of the damage and your order number.
- We will assess the situation and offer a replacement or refund.